Responsible Gambling at High 5 Casino

At High 5 we are committed to keeping play safe and under control for everyone in Canada. Responsible gambling is part of how we operate: we want players to enjoy their time on the site while making informed choices and using the tools available to manage activity. If you ever feel play is getting out of hand, we encourage you to act early and use the support options below.

Player protection principles

We follow a simple approach: prevent underage access, provide clear controls, and support players who need help. Our policies are designed to reduce harm by making limits easy to set, offering account‑level options for breaks or closure, and training our support team to respond to responsible‑gaming requests promptly and respectfully.

Activity-control tools

You can choose controls that match your needs. These are available in account settings or by contacting our support team. Where necessary we will assist you to apply or remove controls, subject to verification and any applicable waiting periods.

Deposit limits

Set daily, weekly or monthly deposit limits to manage spending. Limits can be lowered immediately; increasing a limit may have a short delay to help prevent impulsive changes.

Loss limits

Loss limits help you cap how much you can lose over a given period. These limits are applied to your account balance and session activity, and we can help you choose a level that fits your budget.

Time limits and account breaks

Use session timers, daily play reminders, or temporary account breaks to limit time spent playing. Short time-outs are available if you need an immediate pause, and longer breaks can be arranged through our support team.

Self-exclusion

If you need a longer break, you can request self-exclusion to block access for weeks, months or longer. During self-exclusion your account will be suspended and promotional contacts stopped. If you choose to return after a self-exclusion period we will follow a safe reactivation process.

Signs of problematic behaviour

Watch for changes in behaviour such as chasing losses, playing longer than intended, neglecting work or family, hiding activity, or spending more than you can afford. Noticing one or more of these signs is a prompt to use the tools above or seek outside help.

Tips for maintaining control

Set clear spending limits before you play, use session reminders, stick to a budget, avoid playing when upset or under the influence, and keep payment details secure. Consider splitting leisure money from everyday bills to protect essential finances.

Professional help and support organisations

If you need professional support, contact local provincial services or national resources such as your provincial gambling helpline, ConnexOntario, CAMH or other health providers. Our support team can also point you to appropriate local services — contact us at [email protected] if you need assistance in finding help.