High 5 Casino Privacy Policy

This Privacy Policy explains how we at High 5 collect, use, store and protect your personal information when you use our website and apps in Canada. We take your privacy seriously and describe below the types of data we gather, why we need it, how we share it, and the choices available to you as a user.

Types of data we collect

We collect information that helps us provide and secure your account, process transactions, and improve service delivery. This includes personal data, technical data and transactional records.

Personal data

Personal data may include your name, email address, date of birth, mailing address, phone number and any identity documents you provide during verification. We also retain account credentials and preferences you set in your profile.

Technical data

Technical data covers device identifiers, IP address, browser and operating system details, mobile device information, and log data about your sessions. We use this information to keep our services running and to troubleshoot issues.

Transactional data

Transactional data includes purchase history for virtual goods, Sweeps Coin redemptions, payment method details and records of deposits and withdrawals. We retain transaction records to support customer service and to meet financial and anti-fraud obligations.

Use of information

We use your information to operate and maintain your account, process payments, prevent fraud, respond to support requests, and comply with legal requirements. We also use aggregated, non-identifying data to analyse trends and improve our games and platform features.

Data protection practices

We protect personal information using standard administrative, technical and physical measures. This includes access controls, encryption in transit and at rest where appropriate, employee training and routine security reviews. While no system is completely secure, we work to safeguard your data and promptly address any security incidents.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember your settings, personalise content, measure usage and deliver relevant site functionality. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences through your browser or device settings and by using available opt-out tools from service providers.

Information sharing and third parties

We may share personal information with service providers that support our operations, such as payment processors, hosting providers, analytics vendors and fraud prevention partners. We require these partners to protect your data and only use it for permitted purposes. We may also disclose information when required by law or to respond to legal requests.

User rights

If you are a Canadian user, you have rights to access, correct and request deletion of personal information held by us, subject to applicable legal and operational limits. You may also ask us to restrict processing or object to certain uses. Requests will be handled in accordance with applicable laws and our internal procedures.

Access, correction and deletion

To request access, correction or deletion, contact our privacy team at [email protected]. Please include enough detail to help us locate your account. We may ask for identity verification before fulfilling requests.

Privacy policy updates

We may update this policy from time to time. When changes are material, we will post a prominent notice on our site or notify you through the account messages. Continued use of our services after changes indicates acceptance of the updated policy.

If you have questions about this policy, contact us at [email protected]. For security-related concerns, please use the [email protected] address.