Privacy and Data Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you create an account, play games, buy coin packages, request sweeps redemptions or otherwise use our services in Canada. We take your privacy seriously and describe below what information we collect, why we collect it, how we protect it and the choices available to you.

Types of data we collect

Personal data

When you register an account we collect personal details such as your name, email address, date of birth, province, postal code and contact information. If you request a cash redemption of Sweeps Coins or other prize payments we may also collect identity verification documents like government ID and proof of address to comply with our verification and anti-fraud checks.

Technical data

We collect technical information needed to operate the service, including device type, operating system, browser, IP address, mobile identifiers, language settings and performance diagnostics. This data helps us deliver the site and app, detect fraud, troubleshoot issues and improve the experience.

Transactional and activity data

We record account activity and transactional information such as purchases of Game Coins, Sweeps Coins and Diamonds, game sessions, bets played, wins and losses, payment method details needed to process purchases, and customer support communications.

How we use your information

We use data to provide and operate the service, process purchases and withdrawals, verify identity for redemptions, prevent fraud, investigate disputes, and comply with legal obligations. We also use aggregated or anonymized data for analytics, security monitoring and to improve features. We do not sell your personal information for marketing purposes.

Data protection practices

We maintain administrative, technical and physical safeguards designed to protect information from unauthorized access, use or disclosure. Access to personal data is limited to authorised employees and service providers who need it to perform their duties. Where we store or process data with third-party providers, we require appropriate contractual and security measures.

Cookies and tracking technologies

We use cookies and similar technologies to manage sessions, remember preferences, measure site performance and deliver personalised content. Some cookies are essential for account access, while others are used for analytics and advertising. You can manage cookie preferences in your browser or through the cookie controls presented on the site.

User rights

Depending on applicable law, you may have rights to access, correct or delete your personal information, to object to or restrict certain processing, and to request a copy of your data. You may also withdraw consent where processing is based on consent. To exercise your rights, contact us as described below.

Access, correction and deletion

If you need to update account details or request deletion, contact our privacy team. We will verify your identity before making changes and will respond to requests within a reasonable timeframe. Note that we may retain certain records where required by law or to resolve disputes.

Information sharing and third parties

We share information with service providers who support payments, identity verification, analytics, customer support, fraud prevention and hosting. We may also disclose information to comply with legal requests or to protect our rights. Where applicable, transfers outside Canada are subject to contractual protections to maintain appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. When material changes occur we will post an updated version and indicate the date of last revision. For questions or to exercise your privacy rights, contact [email protected].