High 5 Casino Responsible Gambling

At High 5 we take responsible gambling seriously. Player safety and controlled play are core to how we operate, and we provide clear tools and guidance so Canadians can enjoy our site while keeping play within healthy limits. If you ever need help, our team will work with you to apply protections to your account.

Player protection principles

We commit to protecting vulnerable players by making safer‑gambling options visible and easy to use. We promote transparency about account activity, encourage reasonable spending, and apply measures to prevent underage access. Our approach balances access to entertainment with practical safeguards.

Activity-control tools

We offer a range of account controls you can enable at any time. These include temporary account pauses, deposit and loss controls, session reminders, and permanent self‑exclusion. Tools are available from your account settings and via our support team for quick activation.

Deposit and loss limits

Players can set daily, weekly, or monthly deposit limits to control spending. Loss limits are also available to help cap net losses over a chosen period. Limits can usually be adjusted down immediately; increases may require a cooling‑off period to prevent impulsive changes.

Time limits and session reminders

Use session timers and reality checks to manage play time. You can set automatic reminders that notify you after a chosen play period, or opt for regular break prompts. These features are ideal for keeping sessions short and purposeful.

Self‑exclusion and account breaks

If you need a longer break, you can request self‑exclusion for set periods or permanently close your account. Self‑exclusion prevents access and marketing contact for the chosen timeframe. Contact support to start the process and to confirm the details of a self‑exclusion or account closure.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, sudden changes in spending or play time, neglecting responsibilities, borrowing money to play, or feeling unable to stop. If you notice these patterns in yourself or someone close to you, please consider using our controls or seeking professional support.

Practical tips for staying in control

Set clear budgets and stick to deposit limits; schedule play times; use session reminders; avoid using gambling as a way to cope with stress; do not gamble while impaired; and keep a separate payment method for everyday bills. Regularly review your account activity to spot trends early.

Professional help and support organisations

If you or someone you know needs help, reach out to provincial problem gambling helplines, national support services, or local health providers. Many provinces offer dedicated counselling and treatment options, and third‑party organisations provide confidential advice and referral. For account assistance from our side, contact [email protected]. For urgent help, please consult your provincial health services.

Need help now?

If you want to apply limits, take a break, or discuss concerns about play, contact our team and we will assist with the available options. Our goal is to ensure play stays safe and under your control.