Contact our team
Need help? The customer team at High 5 is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach us via live chat, phone or email for fast, practical support across Canada. If you prefer self-service, check the in-app help centre and FAQ. For partners and affiliates, High5 provides a dedicated contact channel for enquiries and partnership requests, with clear next steps and timely follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] - For questions, account-related issues and technical concerns. Typical response within 24 hours. |
| General enquiries | [email protected] - Feedback and general questions; email response Mon-Fri. |
| Affiliate enquiries | [email protected] - Partner and affiliate requests; allow up to 48 hours. |
| Phone | +1 416 582 3174 - Live support Mon-Fri, 09:00-18:00 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to reach us for detailed requests, account-related issues, or situations that require explanations or supporting documents. Please include a clear subject line, your account username and up-to-date contact details so we can respond without delay. Attach any relevant files and allow our team time to review before following up.
Submit your enquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple account or payment questions are often resolved the same day. More complex matters, such as identity verification or payment investigations, may take longer to review and resolve depending on their nature and required documentation. We appreciate your patience while we work on your request.
Feedback
Your feedback helps us improve. If you have suggestions, ideas or spot anything that could work better on the site, please send them our way. Every message is reviewed carefully by our team and used to shape updates, fix issues and make the experience smoother for Canadian players. We appreciate your input and act on it to improve the service.