General Terms and Conditions
These Terms and Conditions explain the rules that govern use of High 5’s online casino services in Canada. They set out the relationship between us and our users, including account responsibilities, eligibility, promotions, payments and how disputes are handled. By creating an account or using our site or app you agree to follow these terms and any additional rules published in your account or on promotional pages.
Account responsibilities
When you register an account with High 5 you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate information and update it when necessary. We may require identity verification and proof of address before permitting certain activity such as withdrawals; failure to complete verification may delay or prevent account access.
Each person may hold only one account unless we have agreed otherwise in writing. We may suspend or close accounts suspected of fraud, bonus abuse, multiple-accounting or other violations of these terms. You must not share accounts or transfer funds or virtual currencies between users.
Eligibility requirements
To use High 5 you must meet applicable legal age requirements in your province and be resident in a jurisdiction where our services are permitted. Minors and persons in restricted locations are not permitted to register or play. You must not use a VPN or other means to bypass geographic restrictions.
Acceptable platform use
Users must not use the platform for unlawful purposes, to exploit software or games, to manipulate games or to attempt to obtain unauthorised access to systems. Automated play, bots, scripted behaviour and other forms of gaming automation are prohibited unless specifically authorised by us. We reserve the right to investigate suspicious behaviour and take appropriate action, including reversal of transactions and account restrictions.
General bonus and promotion rules
Promotions, bonus balances and Sweeps Coin offers are subject to specific terms published at the time of the promotion. Bonuses may have wagering or playthrough requirements, game restrictions, contribution rates and eligibility criteria. We reserve the right to amend, suspend or withdraw any promotion where we reasonably suspect abuse or error. Unless a promotion specifies otherwise, only one welcome offer may be claimed per person, household or IP address.
Deposits and withdrawals
Purchases of Game Coins and Sweeps Coins and any cash redemptions are processed according to the payment options displayed in the cashier. We may apply minimum or maximum limits, and additional checks such as identity verification and source-of-funds enquiries may be required before approving withdrawals. Withdrawal processing times vary by method and may be subject to third-party provider delays.
Dispute resolution
If you have a dispute with High 5 please contact customer support in the first instance. We will review your concern and respond with our findings. If a satisfactory outcome is not reached, you may be provided with information on further escalation options where available. Our decisions on the interpretation of these terms and on account matters are final except where local law provides otherwise.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via the website, app or email where appropriate. Continuing to use High 5 after changes are published constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.