High 5 Casino Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the High 5 platform and our relationship with you as a user. They explain account responsibilities, eligibility, acceptable use, promotions, payments and how we resolve disputes. By registering and using the service you agree to follow these terms and any other policies or instructions we publish from time to time.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share login credentials, and notify us promptly if you suspect unauthorised access. We may require identity verification documents before allowing withdrawals or certain account actions. We reserve the right to suspend or close accounts where we suspect fraud, multi-accounting, or other breaches of these terms.

Eligibility requirements

To use our services you must meet the minimum age and residency requirements applicable in your province or territory. Only one account is allowed per person unless otherwise approved in writing. We may restrict access to certain regions or individuals where local rules or our policies require it. If you are unsure about eligibility, contact customer support before registering.

Acceptable platform use

Use of the platform must be lawful and consistent with these terms. Prohibited actions include attempting to manipulate games, using bots or automation, creating multiple accounts to gain a benefit, and exploiting technical errors. We may limit play or withhold rewards where behaviour indicates abuse. Users must not transmit harmful code or otherwise interfere with platform operations.

General bonus and promotion rules

Promotions and bonus offers are subject to specific terms that will be published with each promotion. Unless stated otherwise, bonuses are non-transferable and may carry playthrough or eligibility requirements. We may void or reclaim bonuses and associated winnings if we reasonably suspect abuse, fraud, or breach of promotional rules. Promotional terms may include game restrictions and maximum redemption limits.

Deposits and withdrawals

Deposits

Payment options, minimums and processing times will be shown in the cashier. When you purchase virtual currency or packages, those purchases are final except where we agree otherwise. We may apply purchase limits and require verification before allowing further purchases.

Withdrawals

Withdrawals are processed after any required verification checks. We will communicate any documentation required to confirm identity and payment details. Withdrawal timing and minimum or maximum amounts depend on the method selected and may be subject to provider limits. We may delay or refuse a withdrawal if we suspect suspicious activity or if required by law.

Dispute resolution

If you have a dispute, please contact our support team so we can review the matter. We aim to resolve most issues through our internal procedures. If we cannot reach agreement, either party may seek further recourse under applicable Canadian law or through agreed dispute resolution processes where available.

Updates to terms and conditions

We may update these terms to reflect changes in the service or legal requirements. When terms change we will post the revised version and, where appropriate, notify account holders. Continued use of the service after changes constitutes acceptance. For clarity, High5 will always publish the current terms in your account area and on the site.